Practical Customer Service Skills

PCSS as we affectionately call this programme, is modelled on the content of "ACRS" but delivered at a slower pace to accommodate NQF level 2 learners. The emphasis is on practical, work related examples to illustrate learning principles, and the active transfer of sustainable skills into habits. The advantage of this parallel programme is that employees at different levels in the organisation are trained on similar material.

Practical Customer Service Skills

The Congruence Group has been delivering innovative and outcomes based customer service training since 1996. Since the institutional accreditation of Congruence Training (Pty) Ltd on 18 August 2003, elements of this programme are aligned to available and applicable unit standards on the NQF.

Using the unique storytelling mediums like industrial theatre, total customer service is brought to the workers in an organisation. Real workplace situations are acted out bringing core concepts to life in a manner to which all delegates can relate. An inter-active and enjoyable learning experience. (Duration 2 or 3 days, for 12-16 delegates and offered in-house only )

Please contact us for more information: 0860 503 191 (RSA only) +27 11 804 3520 director@congruence.co.za