Conflict Resolution

Inter-personal, interdepartmental, social or racial conflict seriously damages a company's performance if the root causes are not adequately addressed.

Conflict Resolution addresses these key interpersonal issues. It also facilitates the agreement of action plans for resolution, and provides tools for "on the job" diagnosis and resolution of potential conflict.

Conflict Resolution

Using roleplay, case studies, role play and practical examples delegates focus 2 full days on the skills of proactively managing conflcit and potentially damaging interpersonal situations in the workplace. The programme contains eleven modules as follows:

Module 1: Introduction to Conflict
Module 2: The Nature of Conflict
Module 3: The Context (background) of Conflict
Module 4: The Value of Diversity
Module 5: Recognising Conflict
Module 6: The Stages of Conflict
Module 7: Diagnostic Tools
Module 8: Conflict Handling Guidelines & Strategies
Module 9: Conflict Handling Styles
Module 10: Communication Framework
Module 11: Barriers, Solutions and Action Plans

2 days, recommended 10-14 delegates.

Detailed course outline - click here

Please contact us for more information: 0860 503 191 (RSA only) +27 11 804 3520 director@congruence.co.za