*** Durban breakfast seminar 10 October ***
*** George evening seminar 12 October ***
*** Rustenburg evening seminar 15 November ***
How would you like to :
- Get more of the type of customers that you want
- Increase revenues from your existing clients
- Guarantee increased loyalty from your key customers
After repeated requests, for the first time this year, and after having sold out repeatedly around the country, this powerful seminar returns to Durban, George & Rustenburg for 3 dates only.
Paul du Toit’s now legendary
Mind Blowing Customer Service seminar!
Question one: How often do you personally experience ordinary, poor or shockingly indifferent service from companies that still manage to stay in business?
Question two: If you knew that one of their competitors consistently delivered infinitely superior service - wouldn't you move?
Question three: If your competitors are offering better, more friendly service than your people are, would that significantly impact your business?
Fact one: Customers are changing their service providers more frequently today than ever before.
Fact two: A staggering 91% of customers that leave a service provider due to dissatisfaction never return to try that service provider again. Of the ones that do return, almost 50% take over 7 years to return. And only one in 20 tell you they're leaving, so when you realise that the other 19 are gone, it's already too late.
Fact three: While a relatively small percentage of organisations are really making extraordinary gains through exceptional service, overall customer service levels worldwide have improved only marginally over a similar period. This suggests that many organisations are going backwards in this vital area!
Do you see the same opportunity that I do?
Right now as the 2006 FIFA World Cup plays out to packed crowds in super-efficient Germany, South Africa has an opportunity to ready itself for the 2010 FIFA World Cup to be played in this country. Millions of rands will pour in to this country in the form of investment and tourism. Will your enterprise benefit from this windfall, or will you stand looking on while your competitors benefit instead?
The opportunity is much bigger than you think!
For 11 years I have watched companies that implement sustainable customer service strategies turn their businesses around to peak profitability.
For 11 years I have watched the companies that most need customer service doing nothing about it.
For 11 years I have watched companies that develop a service culture training their people regularly, and consistently trade more profitably than their rivals.
And for the same period I have watched those that most need to change their shoddy service cultures continue to insult their customers with their indifference, fail to develop their staff and wonder why they struggle to survive.
Which is why I have agreed to conduct this seminar once more for those who missed it in 2004 and 2005. With a few upgrades, of course.
Here is a summary of just some of the benefits you'll receive
1) Understand the true value of "the delight factor"
It’s no longer enough to provide good customer service – it’s become the expected norm. In order to make a real difference, something simple yet deadly effective must be added.
2) Avoid the five things that make your customers really mad!
Most companies are clueless as to why they lose customers. After this seminar you’ll be in no doubt - and you'll know how to prevent it happening!
3) Push every customer's 3 sure-fire hot buttons every time
Once you know what they are you can take steps to ensure that you press them every time.
4) Turn someone else’s difficult client into your steady stream of income
Someone else’s disaster could well be your big opportunity. If they’re not happy shopping next door, make sure they have reason to try you out!
5) Fire the customers that are costing you money and wasting your time.
Twenty percent of your customers are providing eighty percent of your income. Out of the remaining 80%, less than one quarter of them are taking up eighty percent of your time and costing you a fortune. Find out how to realign your attention to the 20% that provide 80% of your business!
6) Discover why it's a waste of time going the extra mile if your competitors are training for Comrades
No matter how solid you may think your company is, there is one critical factor that determines whether a good company ends up as a lemon or continues as an enduring success story. In this seminar we reveal this potent secret.
Now, you're probably wondering how and why I can do all those things?
Let me explain.
This tried and tested Mind Blowing Customer Service seminar is a result of eight years of research and counselling with over 100 key people from organisations large and small. It is especially designed for those who believe that customer service excellence is imperative to sustainable success but do not have the time or resources for lengthy interventions. Most of all, solutions should be quick and easy to implement And that's exactly what this seminar is about!
But don't take my word for it. Read what delegates have said recently about this seminar - in their own words:
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Testimonial: This was wonderful! I learned a lot and gained practical knowledge. It was a great learning opportunity to serve customers better. - Testimonial: Thank you for a wonderful seminar and for reminding us what real customer service is all about. Keep up the good work - Testimonial: Grand experience. You are as good live as your articles. - Testimonial: Paul is an excellent speaker - had me glued to every word from start to finish. - Testimonial: Your powerful ending really put service in perspective. Thank you! - Testimonial: I'll never deal with customers the same way again. Your seminar opened my eyes to the endless possibilities and profitability of taking infinite care of my customers. - |
Demand for this seminar has been astounding!
We were recently overbooked for a Port Elizabeth seminar and had to hastily send down more seminar kits. In East London we were sold-out 2 weeks before our booking deadline and had to quickie schedule an additional seminar. In Namibia I planned a seminar in Walvis Bay for 40 people, 86 turned up - more than double! In Windhoek we planned for around 70 people and ended up with 224 delegates – over triple the expected audience! In George just a few months ago we booked a venue for 60 people - we got almost 160! And in Johannesburg in 2004 we had to bring extra seats in to the auditorium to meet the demand.
OK, so people pitched up - but how do I know I'll be getting real value for my time and money?
Good question. You want to be assured of real value. So I want to give you 3 criteria you absolutely must insist on:
1. Retention: There must be several tangible ways to retain the key points of the seminar, take home stuff that you can refer back to and implement in your own time.
2. Professionalism: The seminar must be well structured, properly paced, with professional visuals and good humour. We learn most when we're having fun!
3. Guarantees: If you're not completely happy, you must know that you can get your money back – no questions asked.
Fact is, you'll get all this plus much more value.
Just so that you can be sure that this is not another one of those "in-one-ear-and-out-the-other" seminars, we will give you, at absolutely no extra charge a seminar kit valued two thirds of the full seminar price itself to take home with you!
In summary, here's what each delegate gets:
1. An action packed seminar containing 10 powerful customer service essentials from one of South Africa's most exciting speakers.
2. A delicious finger buffet - an ideal opportunity to network with like-minded people and potential clients!
3. A seminar kit containing some of the special free bonuses I will outline below.
4. Access to other DVD's/videos by the same speaker at a special promotional price.
5. Free access to other support resources for an unlimited period.
You will therefore understand that with limited seating, the seats to these seminar dates will not be available for long.
Act immediately and receive the following bonuses
Since I know it's 100% to your benefit to reserve your seat right away, I want to give you every possible reason to act today! So if you’re one of the first 50 bookings we receive, you'll also receive the following:
Free bonus 1:
By attending this seminar you get a souvenir DVD of the seminar.
Free bonus 2:
You also get a set of pocket cards for easy reference to the seminar's main learning points with a pen and notebook to jot down additional points
Free bonus 3:
All seminar delegates receive free automatic subscription to my fortnightly Congruence newsletter containing tips and articles that you can access right away. You also receive access to back copies of the newsletter’s featured articles - over 60 in all on subjects of general interest, plus an opportunity to upgrade your newsletter subscription at no cost giving you an additional bonus monthly e-package.
Plus an additional special seminar bonus:
On the day of the seminar you will have access to other DVD's/videos by the same speaker at giveaway promotional reduction of a whopping 65% off!
You can't lose with our 100% money back guarantee!
By the way, these bonuses are yours to keep even in the unlikely event you decide to take advantage of our water-tight money-back guarantee:
If you are not totally happy with this seminar for whatever reason, I will personally refund 100% of your seminar fee and you can have the meal on me for wasting your time!
Your investment:
You get all this, including the bonuses and a delicious finger buffet (evening) or continental breakfast (morning) for a mere R649 - and that includes VAT!
It's really easy to reserve your seats/s:
Either phone Ninette or Sonja on share call 0860 503 191 and make your booking telephonically or book online at www.pauldutoit.net.
It’s as easy as that. Within a few hours you will receive confirmation from us, with our banking details and an invoice number for you to use as a reference. We accept Visa and MasterCard, electronic funds transfer (EFT) or bank deposit.
To reserve your seat/s for Paul du Toit's
Mind Blowing Customer Service Sales seminar
Just click here to book online
I look forward to welcoming you!
Paul du Toit, Professional Speaker, Managing Director of The Congruence Group and President (2005-2006) of the National Speakers Association of South Africa.
P.S. The most commonly heard regret we've had from our seminar delegates after attending this talk is "I'm sorry I didn't bring my whole team."
P.P.S. Once your staff have attended this seminar they will see their customers in a completely different light. So will you!