Paul du Toit's almost monthly e-newsletter now has over 13,000 subscribers in Southern Africa and internationally. The most recent featured articles appear on this page so that if you missed an edition for any reason - you can catch up with the feature right here on this page. You can also access the newsletter archive below according to topic.

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Address Their Problem With Your Value Proposition	October 2010
Incomprehensible Service and Incongruent Messages	September 2009
Can't Face An Audience? Here's THE SECRET	May 2010
Presentations: All About Confidence.	August 2010

Click each category header to view the applicable articles

indicates the most recent articles

Our Forgotten Customer	September 2003
You can, and do determine what service you get	September 2004
How much is indifferent customer service costing your company?	May 2003
Are we going to remain bottom line driven?	January 2004
Turning difficult customers around	March 2004
Lost in Transit	April 2004
Do you just love standing in queues as much as I do?	July 2004
Why everyone should take responsibility for customer service	July 2004
Change the default setting	October 2004
The power of contrast in just 24 hours	November 2004
How to knife your internal customers, then detain your external ones without trial	August 2005
The right customers: How to get 'em, grow 'em and keep 'em.	March 2006
Are you subtracting value instead of adding it?	June 2006
My Tussle with Eskom	December 2006
Customer Service - two sides of the coin	November 2008
Service & Attitude - the Definitive Link	April 2009
Incomprehensible Service and Incongruent Messages	September 2009

Listening : Is it your Achilles Heel?	August 2002
Still in business, but does it have to be a struggle?	July 2003
Whose responsibility is it anyway?	July 2003
It's time we learned how to write properly	August 2004
Understanding perspective - who's right after all?	August 2004
About making decisions that prevent war	November 2003
Would't it be nice if everyone practised common decency?	October 2003
Opportunities for improvement have never been better	February 2004
Fill 'er Up - Building Self-Esteem	May 2004
Cell phone etiquette	June 2004
The Self-Fulfilling Prophesy	September 2004
Milestones	February 2005
Belief Requires Proof	March 2005
Can you please lend me some time?	March 2005
How we lose when we procrastinate	June 2005
Netiquette - your emails talk volumes about you.	August 2005
The "real why" behind bad behaviour	September 2005
The value of acknowledgement	October 2005
How are you wired?	November 2005
Reactions - why yours need to be right!	January 2006
How our expectations lead us a dance	April 2006
The fuel that powers us all.	July 2006
Intelligent Celphone Etiquette	August 2007
The key component of a winning team	January 2008

Why South Africa Needs Leaders Who Lead By Example	December 2003
Why Discounts Are A Bad Habit	August 2004
The internet and your kids	December 2004
Understanding Why	April 2005
What's The Winning Attitude Actually About?	May 2005
The two sides of the leadership coin	September 2005
The patterns that affect our behaviour	May 2006
Leadership is about Doership	October 2006
The MXit Phenomenon	January 2007
The Extraordinary Benefit of Exercising Your Free Will.	February 2007
Why our values are so important	March 2007
When last were you good enough?	April 2007
Consequences: Why they play second fiddle to genuine needs.	June 2007
The characteristics that make you unique	October 2007
Accountability in SA - it is time!	February 2008
How to Approach Tough Times and Win	May 2008
The Big Blue	January 2009
Violinist in the Metro	February 2009

Being emotionally intelligent requires maturity	March 2003
If you really want things to change...	April 2003
Ten things they don't tell you when you open your first bank account	November 2003
Why people with good habits have good attitudes	January 2004
Cheerful people	April 2004
Make that call	August 2004
Your Future is in Your Hands	January 2005
The perils of overload, the virtues of balance	August 2006
How You Can Achieve Your New Years Resolutions	December 2008

The real reason why presenting is so nerve wracking!	May 2003
Who should learn to do presentations and why	June 2003
The Missing Ingredient (presentations)	October 2003
You can over rehearse, but you can never over prepare!	October 2003
Turning Question Time into a Breeze.	May 2004
How to wreck a presentation	June 2004
The Unavoidable Trend	September 2004
Why most presentations fail badly, and why your next one won't.	November 2004
What makes effective presentations effective?	May 2005
What were those school subjects for?	February 2006
Visual impact in sales and presentations.	September 2006
Give yourself the best chance you can.	May 2007
What will they think of me if I fail?	November 2007
Using Humour in your Presentations	April 2008
Business Presentations: What is your Value Proposition?	July 2008
Going in with a plan	August 2008
Acknowledge you weaknesses, turn them in to opportunities	September 2008
The Authentic Presenter's Journey	October 2008
The Best Weapon in A Presenter's Arsenal	July 2009
Presentations: All About Confidence.	August 2010
Can't Face An Audience? Here's THE SECRET	May 2010
Address Their Problem With Your Value Proposition	October 2010

When training doesn't work	April 2001
It's easy to miss the point	February 2003
How would you feel?	January 2005
Getting your people to see the common goal	February 2005
How to make culture stick	July 2005